Terms of service

Overview

This store is operated by Mochi Master ("we", "us"). By placing an order, you agree to these terms.

Orders and acceptance

An order is an offer to buy. It is accepted when we confirm your measurements and begin production. We may decline an order — for example if the measurements are incomplete or the requested colour cannot be dyed.

Pricing

Prices are in USD unless your region shows another currency. Duties and import taxes are not prepaid; see our Shipping Policy for how they are handled. We may change prices at any time, but never after your order is confirmed.

Made-to-order nature

Every garment is knitted after you order, to measurements you provide or confirm. Minor variation in colour, texture, stitch tension and finished dimensions is inherent to handwork and to natural fibres, and is not a defect. We work to a tolerance of ±2cm on body measurements.

Your responsibility for measurements

Where you supply your own measurements, we confirm them with you before cutting yarn. Once you confirm, those are the numbers we knit to. If a measurement you confirmed turns out to be wrong, the Perfect Fit Promise still applies, but a second re-knit may be charged at cost.

Colour and dye-matching

We dye to a seasonal palette or match a photo you send. Screens render colour differently, so we confirm every dye-match in writing before dyeing. Slight variation between the confirmed swatch and the finished garment is normal for plant-based dyes.

Intellectual property

Our designs, patterns, photography and text are ours. Please do not reproduce them commercially without permission.

Limitation of liability

Our liability for any order is limited to the amount you paid for it. We are not liable for indirect or consequential loss. Nothing here excludes liability that cannot be excluded by law.

Governing law

These terms are governed by the laws of British Columbia, Canada, without affecting your rights as a consumer under the law of your country of residence.