Shipping policy

Every sweater is knitted to order. Nothing comes off a shelf, so the clock starts when your measurements are confirmed — usually within 24 hours of ordering.

Production time

18–30 hours of total work per sweater — machine and bench together — spread across 2–3 weeks on our own floor. Yarn choice affects this: M1 and M4 run closer to 2 weeks, M2 and M3 closer to 3.

Delivery time

5–10 business days by tracked express once your sweater leaves the atelier. Total time from order to door is typically 3–5 weeks.

Where we ship

The United States and Canada only. If you are outside those two countries and would like a sweater, message us and we will tell you if that changes.

Cost

Free. Shipping is included in the price you see, and there is no separate charge at checkout.

Duties and import taxes

Not prepaid. The price you pay covers the sweater and the shipping, not any duty or import tax a customs authority may charge. If the carrier collects such a charge on delivery, it is payable by you; we declare every parcel accurately and cannot mark an order as a gift or lower its declared value.

Tracking

You receive tracking as soon as your sweater ships, plus photo updates at the knitting, quality-check and packing stages, so you always know where it is.

Holiday cutoff

Order by November 15 for delivery before December 24. Orders placed after that date are knitted in January.

If something goes wrong

If a delivery is delayed beyond 30 business days from your confirmed order, you may cancel for a full refund. If a parcel arrives damaged, send us a photo and we remake or refund it.

Questions about an order in progress? Use our contact form and a person replies, usually within a few hours.