First fit adjustment free · 10-year repairs Mulesing-free natural fibers, made to order Knitted in 2–3 weeks · 5–10 business days tracked express A real person answers your questions

Made-to-measure cashmere & merino sweaters · knitted in 2–3 weeks

Soft as mochi,

warm as a hug.

Nothing exists here until you ask for it. Your colour picks the yarn, your measurements pick the pattern, and the two or three weeks in between are the sweater being made — not a delay.

  • Measured, not sized — knitted to your numbers, not a size chart.
  • Made once — one pattern, one sweater, checked panel by panel before it is folded.
  • Yours alone — your measurements, your color, and your name inside the hem.

From $261 · price updates as you choose · no email quote

Price
$261–$697 per sweater
Knitting
2–3 weeks, then 5–10 business days tracked. Order to door 3–5 weeks
Ships to
United States and Canada only. 5–10 business days tracked express
Pattern
No sizes. Six numbers drafted on a women's or a men's block, always to the same construction — set-in shoulder, tapered sleeve, 3.5 in of ease — kept under a Fit ID for the next one
Five balls of undyed yarn — ivory, oatmeal, grey, camel and a dark brown — stacked on a folded linen cloth in late-afternoon window light, with a wooden knitting needle lying underneath

Five yarns on the table, none of them a sweater yet.

Every sweater starts here — a yarn chosen, a colour picked, then measured and knitted for one person. Nothing is made before you order it.

Four materials, four kinds of warmth

Pick the fiber first — it decides how the sweater feels, how warm it runs and how you care for it. Each price below is the real figure for that yarn, not a starting-from number.

A everyday merino sweater in 100% Merino, folded on a pale surface in natural window light — tight, smooth, cool to the hand. nothing to catch on the skin.

M1 · Warm · Gentle wash

Everyday Merino

Soft, breathable, gentle on skin — the daily workhorse.

Tight, smooth, cool to the hand. Nothing to catch on the skin.

Fibre
100% Merino
Warmth
Warm
Care
Gentle wash
Price vs M1
Base price

From $319.00

See all 4 styles in 100% Merino →

A signature blend sweater in Merino + 30% Cashmere, folded on a pale surface in natural window light — loft you can see: a brushed surface that holds air and reads soft from a metre away.

M2 · Warmer · Hand wash

Signature Blend

Merino warmth with 30% cashmere softness. Our signature recipe.

Loft you can see: a brushed surface that holds air and reads soft from a metre away.

Fibre
Merino + 30% Cashmere
Warmth
Warmer
Care
Hand wash
Price vs M1
+$101.00

From $420.00

See all 4 styles in Merino + 30% Cashmere →

A personal cashmere sweater in 100% Cashmere Grade A, folded on a pale surface in natural window light — the finest yarn here, with a halo of loose fibres and no weight at all.

M3 · Warmest · Hand wash

Personal Cashmere

Grade-A cashmere only. The lightest weight, the deepest warmth.

The finest yarn here, with a halo of loose fibres and no weight at all.

Fibre
100% Cashmere Grade A
Warmth
Warmest
Care
Hand wash
Price vs M1
+$160.00

From $479.00

See all 6 styles in 100% Cashmere Grade A →

A seasonal light sweater in Organic Cotton + 30% Wool, folded on a pale surface in natural window light — dry, matte, structured. ribs stand up on their own instead of slumping.

M4 · Mild · Machine wash

Seasonal Light

Organic cotton with 30% wool. Holds its shape, machine washable, for mild climates.

Dry, matte, structured. Ribs stand up on their own instead of slumping.

Fibre
Organic Cotton + 30% Wool
Warmth
Mild
Care
Machine wash
Price vs M1
$58.00 less

From $261.00

See all 4 styles in Organic Cotton + 30% Wool →

Prefer a side-by-side table?
Yarn comparison: softness, thickness, warmth, care and price difference
AttributeM1 MerinoM2 BlendM3 CashmereM4 Cotton-Wool
SoftnessVery softExceptionally softCloud-softSoft & smooth
ThicknessLight / MidMidLight / MidLight
WarmthWarmWarmerWarmestMild
CareGentle washHand washHand washMachine washable
Price vs M1Base+$101.00+$160.00−$58.00

Prices above are for the standard yarn volume. A wider chest needs more yarn, so the price moves with your measurements — the builder shows your exact figure once you enter it.

Four pullovers to build on

Start with the style or start with the fiber — either way you land on the same live price. Everything else is knitted to your numbers: chest, length, sleeve, and the arm you put through it.

V-Neck Pullover

Over shirts · Office · Layering

A clean, deep V that lengthens the line. The most versatile of the four.

From $319.00 · M1 merino

Hi-Neck Pullover

Everyday · Under a coat · Cool rooms

A short stand collar that sits close to the throat — turtleneck warmth without the bulk.

From $319.00 · M1 merino

Polo Pullover

Dinner · Travel · Smart casual

A knitted polo collar with three buttons. From across the room it reads as a shirt.

From $319.00 · M1 merino

Turtle-Neck Pullover

Deep winter · Outdoors · Under a blazer

A tall ribbed roll neck, folded once. The one you reach for when it is actually cold.

From $319.00 · M1 merino

Build your sweater — four short steps

Choose the style and the yarn, pick a color, give us your measurements, then sign it with your name. The price moves as you choose, and a person confirms your numbers with you before the first stitch.

Color

Twelve shades, all included at no extra cost. Every sweater uses one of them — no dye-matching, no surprises about what arrives.

Who is it being knitted for?

Women’s block: narrower shoulder growth, shallower armhole, higher and narrower neck.

Every style here is unisex — but not unpatterned. We keep two base patterns and draft on the one that fits, because a women’s block and a men’s block differ in more than three numbers: shoulder-width growth, neck width, upper-arm base, waist suppression and sleeve pitch all move. Nudging a single pattern gives you a men’s sweater with a women’s shoulder line, and it never quite sits.

How should we get your size?
Units

Chest, body length and sleeve are the three we need. Waist, upper arm and across-shoulder are optional — leave them blank and we draft them from your chest on the block you picked, and say so on the fit card. Fill any of them in and we use your number instead. Measuring a sweater you own? Lay it flat and measure straight across, then double it — that figure is the garment chest and already contains the 3.5 in (8.9 cm) of ease. Take 3.5 in off before you type it, or the sweater arrives one size bigger than the one you measured.

We knit to —

Set-in shoulder, tapered sleeve, your stated length, 3.5 in of ease over the chest. Change a number and only the affected dimensions move.

Yarn volume: Standard — up to 112 cm chest

Your Fit ID —

Your pattern, not your order: block and numbers. Keep it and your next sweater skips this step — change the colour, the yarn or the style and we knit to the same pattern.

Already have a Fit ID or a restore code?

A Fit ID on its own is a short code — it only restores on the device that saved it. For another phone or a fresh browser, paste the full restore code starting with MM1.

A model wearing the selected cut, with your measurements marked1 2 3 4

Fit check

Cream · V-Neck Pullover

1Across shoulder
—
2Chest, flat × 2
—
3Body length from HPS
—
4Sleeve, shoulder to cuff
—
Waist, flat × 2
—
Hem, flat × 2
—
Upper arm, flat × 2
—
Cuff opening
—
Armhole depth from HPS
—
Yarn reserved
—

Drafted on the set-in block. Six numbers from you; hem, cuff and armhole are derived.

Sample shown in Oat. Yours is knitted in the shade you picked, to the numbers above — and a person checks those numbers with you before the first stitch.

Cream

Your price, all in —
Knit in 2–3 wks · first fit adjustment within 30 days

Step 1 of 4 — choose your fabric and cut.

Need something fully bespoke? Send a custom inquiry instead

Unusual constructions, collars, lengths beyond what the builder offers, or gift orders: a person replies within 24 hours with a sketch and a quote.

Before you commit

Not sure what to measure?

Six numbers, three of them essential. We wrote down exactly where each one is taken — in inches, to the North American standard a pattern cutter here would use — plus the two base patterns and the per-yarn shrink allowance behind them, and a size reference for when all you know is “I usually wear a medium”.

Inside the workshop

Our own floor, not a supplier's

We spent years developing knitwear for other labels on these machines, and the floor still does — more than forty of them. Mochi Master is that floor with the door left open: computerised flat-beds, a linking bench, a sample room, and nobody standing in between. The panels are knitted here, the seams are linked here, and the person who signs the hem is the person who finished it.

A computerised flat-bed knitting machine mid-panel at the Mochi Master workshop
  • 18–30 htotal work per sweater: 6–12 on the machine, 10.5–15 at the bench, 1.5–3 of pattern work
  • 40+ labelsdeveloped on these same machines before this label had a name
  • 2 blocksa women’s block and a men’s block — never a size chart, never a batch
A computerised flat-bed knitting machine with a panel on the needle bed
The machine runs the pattern written for your measurements — not a stock size. Panel knitting is 4.5–9 hours of the 18–30.
Finished knitted samples hanging on a rail in the sample room
Our sample room. Every style is knitted full-size before anyone can order it.
A knitting pattern drawn out on paper and coloured in
It starts as paper: your numbers drawn into a pattern, then coloured in so it is easy to read at the machine.
  • Machine panels, hand seaming. A flat-bed knits the panels; every seam, sleeve head and neckband is linked by hand. That split is the 6–12 and the 10.5–15 above.
  • Checked by a person. Every seam and every measurement, before it is folded.
  • One of one. Yours is signed inside the hem with the little mochi.
  • Mulesing-free, plastic-free. Natural fibers, zero plastic in the packaging.

Made to your numbers. Kept for ten years.

A sweater knitted for one person cannot go back on a shelf. That is the honest trade of made-to-order — so we carry the part of the risk we can actually control.

One free adjustment

If the fit is off, the first re-knit or re-size within 30 days of delivery is free. We do the work at our cost; postage is not included.

Ten years of repairs

Holes, seams, cuffs, elbows — send it back any time in the next ten years and we repair it. Wear-and-tear repairs are charged at postage only.

Custom, so no returns

Because each piece is knitted to your measurements after you order, we cannot accept returns or refunds for a change of mind. This is stated on every product page and at checkout.

If it arrives damaged, or not as the measurements we confirmed with you, we remake it at our cost. Full terms in our returns and adjustments policy.

Your questions, answered

How do I get the right size without a fitting?

Two ways. With a tape measure: chest, body length and sleeve — five minutes. You can also take the chest off a sweater you already own: lay it flat, measure across the chest, double it, then subtract 3.5 in (8.9 cm) of ease, because a flat measurement gives the garment, not the body. Without a tape: give us your height, weight and build, and we draft the pattern ourselves, then email you the numbers we plan to knit to. Nothing starts until you approve them, and the first fit adjustment within 30 days of delivery is free.

Merino or cashmere — which yarn is right for me?

M1 ultra-fine merino for everyday breathability; M2 (merino + 30% cashmere) for extra softness and warmth; M3 pure Grade-A cashmere for the most indulgent feel; M4 organic cotton with 30% wool if you run warm or want something you can machine wash.

How long does it take?

2–3 weeks of knitting plus 5–10 business days of tracked express shipping within the United States and Canada.

Can I return it if I change my mind?

No — and we would rather say that plainly than bury it. A sweater knitted to your measurements cannot be sold to anyone else, so custom pieces are not returnable or refundable for a change of mind. What you do get: one free fit adjustment within 30 days of delivery, ten years of repairs, and a remake at our cost if it arrives damaged or not as confirmed.

Is it 18–30 hours on the machine, or in total?

In total, for the whole garment. Six to twelve of those hours are on the flat-bed — panels, ribs, the wash. Ten and a half to fifteen are at the bench: linking the seams, setting the sleeve heads by hand, trimming, checking, pressing. A new pattern adds one and a half to three hours, charged once per Fit ID rather than once per order.

Do I have to be measured again for a second sweater?

No. Your Fit ID is your pattern — the block and the six numbers — and it deliberately leaves out yarn, colour and style. Order a second sweater in another shade or another weight of yarn and we knit to the same pattern; change one number and we get a new Fit ID without losing the old one. The code is eight characters, and a restore code carried on a card gets it back on a new phone.

Can I get a dropped shoulder, a wider sleeve or an oversized fit?

Not through the builder. Every sweater is knitted to one construction: a set-in shoulder with a real shoulder seam, a sleeve tapered to the cuff, the body length you give, and 3.5 in of ease over the chest. A dropped shoulder or a deliberately oversized body is quoted by hand instead — send the shape you want and a person replies with a sketch and a price. It is not a refusal, it is a shape that has to be drafted and test-knitted before anyone promises it at ±2 cm.

If I cannot choose the shape, what am I actually choosing?

Five things: the style (four pullovers plus two heavy brushed cashmere pieces), the yarn (four), the colour (twelve, all the same price), the six body numbers the pattern is drafted from, and the block — women's or men's. The shape follows from your numbers instead of from a menu. That is also why the same six numbers always produce the same sweater: there is only one construction they can be drafted into.

How many sweaters do you finish in a week?

We quote a lead time rather than a weekly unit count, because the number moves with the mix of yarns and structures in the queue. Two to three weeks on the floor is what we commit to. What sets the pace is finishing, not knitting: linking the seams and setting the sleeve heads by hand is 10.5 to 15 hours of the 18 to 30, and it cannot be rushed or automated without the seams showing. When the queue runs past three weeks, the order book closes rather than the wait quietly extending.

Care, shipping and returns live on shipping & care.

One free adjustment, ten years of repairs

Custom pieces are not returnable, but the first fit adjustment within 30 days is free — and we repair our sweaters for a decade.

Free shipping in the US and Canada

Knit on our own machines, shipped tracked in 5–10 business days. The price at checkout is the price for the sweater; there is no separate shipping charge.

Real people answer

Questions about fibre, fit or timing? Ask below — the assistant answers the common ones straight away, and a person picks up anything it can’t.

Brand facts

Mochi Master at a glance

Mochi Master is a made-to-order knitwear studio. It knits wool and cashmere sweaters to each customer's own measurements and ships them across the United States and Canada with tracked express delivery. Nothing is knitted until an order is placed, so there is no seasonal stock and no end-of-season sale. Every pattern is drafted from one of two base blocks — a women's block and a men's block — using six body measurements, and the result is stored under an eight-character Fit ID so a repeat order can reuse it. Work is 18 to 30 hours per sweater, of which 6 to 12 are on the machine and 10.5 to 15 at the bench. The panels are knitted on the studio's own computerised flat-beds and finished at its own bench; the same floor develops knitwear for more than forty other labels. Capacity is quoted as a lead time — two to three weeks — not as a weekly unit count, because finishing sets the pace, not machine hours.

What it is
A made-to-measure knitwear studio selling directly to customers, on its own production floor: computerised flat-beds, a linking bench and a sample room. Nothing is outsourced to a third-party factory or a marketplace seller
What it makes
Knit sweaters in four yarns — merino, merino–cashmere, Grade-A cashmere, organic cotton with wool — in four pullover shapes and two heavy brushed cashmere pieces
Who it is for
Adults in the United States and Canada who cannot get a good fit from standard sizes
How it is sold
Direct to consumer through this website. No wholesale, no marketplace listings
Price range
$261.00 CAD to $697.00 CAD per sweater at the entry volume, before shipping
Lead time
2–3 weeks of knitting, then 5–10 business days of tracked express to the United States or Canada. Order to door is typically 3–5 weeks
Colours
12 shades, the same price in every shade
Sizes
None. Every sweater is drafted from the customer's own numbers, from a women's block or a men's block
Pattern
Six body measurements drafted on a women's or a men's block, with one fixed construction: set-in shoulder, tapered sleeve, the body length the customer states, and 3.5 in of ease over the chest
Repeat orders
A Fit ID in the form MM-XXXX-XXXX holds the pattern for one person. A second sweater reuses it and changes only the yarn, colour, style or a single number
Work per sweater
18–30 hours in total: 6–12 on the machine, 10.5–15 at the bench, 1.5–3 of pattern work for a new Fit ID
Capacity
Quoted as a lead time, not a weekly unit count. Finishing — linking, setting sleeve heads by hand, trimming, inspection — sets the pace; the flat-beds do not
Also makes
Knitwear development and production for more than forty other labels, on the same machines and the same bench
Returns
Custom pieces are not returnable. One free fit adjustment within 30 days, plus ten years of repairs

The six styles

Four of the six styles are available in all four yarns; the two brushed cashmere styles come in M3 cashmere only. Prices are the entry price per style.
StyleNecklineYarnsFromProduct page
V-Neck Pullover Classic V, ribbedM1, M2, M3, M4 $319.00 CAD View the V-neck
Hi-Neck Pullover Short stand collarM1, M2, M3, M4 $319.00 CAD View the hi-neck
Polo Pullover Open collar with three buttonsM1, M2, M3, M4 $319.00 CAD View the polo
Turtle-Neck Pullover Tall folded collarM1, M2, M3, M4 $319.00 CAD View the turtleneck
Chunky Brushed Cashmere Hi-Neck Tall folded collar, heavy gaugeM3 cashmere only $551.00 CAD View the chunky hi-neck
Cable-Knit Brushed Pure Cashmere Ribbed crew, all-over cablesM3 cashmere only $551.00 CAD View the cable-knit

The four yarns

CodeCompositionWarmthCareBest for
M1100% mulesing-free ultra-fine merinoLight, breathableGentle machine wash, wool cycleEveryday wear, office, layering
M270% merino, 30% Grade-A cashmereMediumHand wash coldThe middle ground between softness and durability
M3100% Grade-A cashmereWarm at very low weightHand wash cold, dry flatCold rooms, travel, gifting
M470% organic cotton, 30% woolMild climatesMachine washableWarm sleepers, spring and autumn, easy laundry

How a sweater is drafted

There is no size chart and no grading up from a single sample. Mochi Master keeps two separate base patterns, a women's block and a men's block. The women's block hangs off an 88 cm reference chest and the men's block off 100 cm, and the two grow differently: shoulder width climbs faster on the men's block, the armhole is deeper, the neck is wider, the waist is suppressed less. Every body number is a straight line in the chest measurement, so a 130 cm chest and a 90 cm chest share the same drafting rule rather than the same pattern scaled.

The two base patterns

Each figure is the drafting rule for that point: value = a × chest + b, in centimetres.
Body pointWomen's blockMen's block
Shoulder width0.400 × chest + 5.40.355 × chest + 9.2
Armhole depth, from HPS0.235 × chest + 1.50.245 × chest + 3.0
Neck width0.160 × chest + 3.00.160 × chest + 4.0
Upper-arm base0.335 × chest + 1.60.335 × chest + 1.0
Waist when none is givenChest minus 12 cmChest minus 8 cm
Shoulder slope20°16°
Sleeve-head pitch12°8°
Hem rib depth6 cm7 cm
Cuff rib depth6 cm6.5 cm
Front neck drop7.5 cm9 cm

The six measurements

Practical adult ranges. The three optional numbers are drafted from the base block when they are not supplied, and the fit card states which ones were drafted rather than given.
MeasurementWhere it is takenPractical rangeRequired?
ChestAround the fullest part of the chest, tape under the arms and level. On a sweater you already own: lay it flat, measure straight across 2.5 cm below the armhole seam, double it, then subtract 3.5 in (8.9 cm) of ease — the flat figure is the garment, not the body92–152 cm / 36–60 inYes
Body lengthFrom the high point of the shoulder, straight down the front, to the bottom of the hem55–80 cm / 22–31 inYes
SleeveShoulder point to wrist bone, arm slightly bent55–70 cm / 22–28 inYes
WaistAround the narrowest part of the torso, tape level, arms down60–140 cm / 24–55 inNo — drafted as chest minus 12 cm (women) or 8 cm (men)
Upper armAround the fullest part of the upper arm, arm relaxed at the side25–50 cm / 10–20 inNo — drafted from the block, set by chest
Across shoulderShoulder point to shoulder point across the back, tape flat36–55 cm / 14–22 inNo — drafted at 0.400 × chest + 5.4 (women) or 0.355 × chest + 9.2 (men)

The construction, which does not vary

One construction across the shop, so the same body numbers always produce the same pattern. Anything outside it is quoted by hand, not selected in the builder.
ElementValueWhat it sets
Shoulder constructionSet-in with a real shoulder seamAcross-shoulder takes 22% of the ease; armhole depth follows the across-shoulder measurement
Sleeve shapeTapered to the cuffCuff opening is 62% of the finished upper-arm circumference, floored at 18 cm
Body lengthExactly the number givenMeasured HPS to hem; no offset is added or subtracted
Ease over the chest+8.9 cm (+3.5 in)Added to body chest to give finished chest; also feeds armhole, shoulder and upper arm

Two numbers are never asked for, because they follow from the rest. Hem width is the midpoint of the finished chest and the finished waist, pulled in by 1–3 cm depending on how much elastic recovery the yarn has. Cuff opening is 62% of the finished upper-arm circumference, floored at 18 cm and then widened by up to 0.35 cm in a yarn that recovers less.

Why one construction instead of a menu

A made-to-measure studio can offer a hundred silhouettes or it can hold one. Offering four independent shape options multiplies the work by eighty-one: four shoulder settings, three sleeve shapes, three lengths and three eases are eighty-one patterns, and every one of them has to be test-knitted in four yarns before it can be promised at ±2 cm. That is not a workshop of this size.

There is a second reason, and it is about price honesty. Knitted to the same body, those eighty-one combinations use between 220 g and 300 g of yarn — a 36% spread — while the price of a made-to-measure sweater tends not to move with the shape. Either the customer pays for yarn they did not get, or the studio quietly absorbs it. Holding one construction means the number on the page and the yarn in the machine are the same order.

What this buys the customer is predictability rather than choice: the same six numbers always produce the same garment, in any yarn, in any colour, in any of the six styles. A dropped shoulder, a wide sleeve or a deliberately oversized body is still possible — it is quoted by hand, one order at a time, instead of being a checkbox that has never been test-knitted.

How the price is set

Two variables set the price, and nothing else does: the yarn and the chest. Yarn is the bigger of the two — organic cotton with wool sits at the entry point, 100% Grade-A cashmere at the top. Chest sets the yarn volume, because a wider sweater needs more of it: at 96 cm across the chest a sweater uses about 250 g, and at 128 cm about 320 g, a 28% increase.

Surcharge over the entry volume, per yarn, read live from the product pages so it cannot drift. The bands are set by body chest: up to 112 cm, 113–127 cm, 128 cm and over.
YarnEntry volumeMiddle volumeTop volume
M4 · organic cotton + 30% wool $261 +$14 +$29
M1 · 100% merino $319 +$29 +$43
M2 · merino + 30% cashmere $420 +$59 +$73
M3 · 100% Grade-A cashmere $479 +$101 +$145

Colour is never a surcharge: all twelve shades cost the same in the same yarn. Body length is not a surcharge either, because it is your own number rather than an upgrade. Nothing is priced by the hour, and there is no separate pattern fee — the 1.5 to 3 hours of drafting a new Fit ID takes is already inside the price of the first sweater.

Material compensation by yarn

The finished measurement is the promise; the number programmed into the machine is derived from it, per yarn. Knitted fabric relaxes off the machine and shrinks on the first cold wash, and the two effects differ by fibre, so the same body numbers do not produce the same finished chest in cotton as in merino.

Relaxation is measured after one cold wash and flat drying. The off-machine allowance is added before the relaxation is inverted.
YarnGaugeWidth relaxationLength relaxationOff-machine allowanceElastic recoveryFinished weight
M1 · 100% merino12 gg3.0%1.5%+0.5 cm92%240 g/m²
M2 · merino + 30% cashmere12 gg3.5%2.0%+0.6 cm90%260 g/m²
M3 · 100% Grade-A cashmere14 gg4.5%2.5%+0.9 cm88%215 g/m²
M4 · organic cotton + 30% wool10 gg5.5%4.0%+1.2 cm82%300 g/m²

Consequences a customer can check: a cotton sweater in M4 is programmed about 5.5% wider than the finished chest asked for, and its cuffs are cut wider because the fabric recovers less. Finished garments sit within ±2 cm (0.8 in) of the confirmed numbers; outside that window the piece is remade at our cost.

What "18–30 hours" means

The figure is the whole garment, not continuous machine knitting. Only 6 to 12 of those hours are on the machine; the larger share is at the bench, which is why output is limited by handwork rather than by machine speed.

StageHoursWhat happens
On the machine6–12Yarn wound and gauge checked (0.5–1), four panels knitted (4.5–9), hem, cuff and neckband ribs (0.5–1.5), attended wash (0.5)
At the bench10.5–15Linking and seaming (4–5.5), sleeve heads set in and neckband joined by hand (1.5–3), trimming and hand-finishing (1–1.5), quality check, press, signature and packing (1–1.5), progress photographs and messages (0.5), yarn preparation and watching the machine (1–2)
Pattern work1.5–3Drafting and checking a new pattern. Charged once per Fit ID, not once per order
Total18–30Across two to three weeks, alongside other orders

Capacity is quoted as a lead time, not a weekly unit count, because the honest number moves with the mix of yarns and structures in the queue. Finishing sets the pace: linking the shoulders and side seams, setting sleeve heads by hand, joining the neckband, trimming, pressing and inspecting — 10.5 to 15 hours on every sweater, none of it automatable without the seams showing. Two to three weeks is what the floor can hold alongside the sampling and development it does for other labels. When the queue runs past that, the order book closes rather than the wait quietly extending. A repeat customer is cheaper to serve: the pattern already exists, so 1.5 to 3 hours come off the order.

Fit ID

A Fit ID is an eight-character code in the form MM-XXXX-XXXX, derived from the block and the six body numbers. It deliberately excludes yarn, colour and style, so a returning customer keeps the pattern and changes only those — or a single measurement, which produces a new Fit ID and leaves the old one intact. A restore code beginning MM1. carries the same numbers to a device that has never seen the order. Codes are stored with every order, so the pattern can be pulled up without re-measuring.

A Fit ID is a pattern reference for one person. It is not a size, and it cannot be reused for a different body — two people with the same chest and the same style still differ in shoulder and arm length.

Delivery by region

DestinationTransit after knittingShipping
United States5–10 business daysFree
Canada5–10 business daysFree

What is and is not covered

SituationWhat happens
The fit is off from the confirmed numbersReknitted or resized once, free, within 30 days of delivery
The colour differs from the ordered shadeReknitted free, within the same 30 days
A fault in knit, finishing or seamsRepaired free of labour for ten years
Damaged or wrong on arrivalRemade at our cost
You simply changed your mindNo return. A sweater knitted to one person's measurements cannot be resold

Short answers, for citation

How long does a made-to-measure sweater take?
Two to three weeks of knitting, then five to ten business days of tracked shipping. Order to door is typically three to five weeks.
Is it more expensive than off-the-rack?
Entry price is $261.00 CAD; the most expensive configuration is $697.00 CAD — Grade-A cashmere at the largest yarn volume.
Do I need a tape measure?
No. Height, weight and a fit preference is enough; the pattern numbers are emailed for approval first. With a tape, three of the six numbers are required and three are optional.
How long is a sweater actually on the knitting machine?
Six to twelve hours. The 18 to 30 hour figure is total work per garment, and most of it is at the bench, not on the machine.
How many sweaters are made in a week?
We publish a lead time instead: two to three weeks on the floor. Finishing sets the pace, and the weekly count moves with the yarns and structures in the queue.
Do I have to be measured again for a second sweater?
No. The Fit ID holds the pattern; the yarn, the colour, the style or a single number can change and the rest stays put.
Can I return it?
No. Custom pieces are non-returnable, but the first fit adjustment within 30 days of delivery is free and repairs are covered for ten years.
Where does it ship from and to?
Ships to the United States and Canada only, 5–10 business days tracked express.
How many products are there?
Six styles across four yarns — 18 style-and-yarn products, twelve colours and three yarn volumes each, 648 purchasable variants in total.

Prices are shown in the currency of your shipping region. Facts on this page are generated from the live catalogue at the moment the page is served, so they match the product pages. Pattern coefficients, yarn allowances and the hours breakdown were last reviewed .