Contact
Questions about fiber, fit, timing or an order already in progress? A knitter or a stylist answers — not a bot, and not an outsourced call centre.
How fast we reply
Usually within a few hours during atelier hours, and always within one business day. If your question is about an order in production, include the order number and we can pull up your pattern.
What to ask us
- Fit and sizing — send your height and weight, or the flat measurements of a sweater you already like, and we will draft the six numbers from them — there is no size band to pick
- Yarn choice — merino, merino-cashmere, Grade-A cashmere or cotton-wool: tell us where you will wear it and how warm you run
- Color matching — send a photo of any shade and we will confirm a dye match in writing before we dye
- Re-knits and returns — if the fit is off within 30 days, we knit a new one free under the Perfect Fit Promise
- Gifts and bulk orders — initials stitched inside the hem, gift cards, or several sweaters on one timeline
Before you write
Most questions are already answered in our guide to how a made-to-order sweater is knitted, and the timing and duty details are spelled out in our Shipping Policy. Fit and re-knit terms are in the Perfect Fit Promise.
If you would rather start designing than ask, the configurator shows your exact price as you choose — no email quote needed.